Never Split The Difference

£13.99

By breaking the negotiation process into distinct phases, and highlighting key techniques such as labelling, mirroring and calibrated questioning, Voss and Raz arm the reader with the practical tools they need to give them a competitive edge, and gives them the confidence to use them.

In stock

Description

‘This book blew my mind.’ Adam Grant, bestselling author of Originals

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations effective in any situation.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations, revealing the skills that helped Voss and his colleagues succeed when it mattered most. In this practical guide, he shares nine effective principles you too can use to become more persuasive in both your professional and personal life.

Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, haggling over rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.

‘Filled with insights that apply to everyday negotiations.’ Business Insider

‘Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work.’ Joe Navarro, former FBI Special Agent and bestselling author of What Every BODY is Saying

Additional information

Weight 0.308 kg
Dimensions 21.6 × 13.5 × 2.1 cm
Author

Publisher

Imprint

Cover

Paperback

Pages

viii, 274

Language

English

Edition
Dewey

658.4052 (edition:23)

Readership

College – higher education / Code: F